At RedWyze, we're committed to delivering your red light therapy panels safely and efficiently. Our shipping policy is designed to provide clarity on delivery timeframes, costs, and procedures.

Free Shipping

We offer FREE worldwide shipping on all orders over $100. Orders below this threshold may incur shipping charges calculated at checkout based on destination and package weight.

Dispatch Timeframes

• All orders are processed and dispatched within 0-3 business days from the date of purchase.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes

• Domestic Orders: 7-10 business days
• International Orders: 10-18 business days

Please note that these are estimated timeframes and actual delivery times may vary depending on customs clearance procedures and local postal service operations in your region.

Tracking Your Order

All shipments include tracking information that will be provided via email once your order has been dispatched. If you haven't received your tracking information within 3 business days of placing your order, please contact our customer service team.

Customs & Import Duties

International customers may be subject to import duties, taxes, and customs clearance fees. These charges vary by country and are the responsibility of the recipient. RedWyze is not responsible for any customs-related delays or additional fees imposed by your country's customs authorities.

Shipping Carriers

RedWyze partners with reputable shipping carriers to ensure your red light therapy panels arrive safely. Carriers may vary depending on your location and package size.

Address Information

Please ensure that your shipping address is complete and accurate at checkout. RedWyze is not responsible for packages that are undeliverable, returned, or delayed due to incorrect address information.

Contact Us

If you have any questions regarding our shipping policy or need assistance tracking your order, please contact our customer service team at support@redwyze.com.

Redwyze Returns Policy

Countries Covered: We accept returns from the following countries: Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d'Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe.

Returns: We accept returns for both defective and non-defective products, provided the product is in new condition and returned within 30 days from the date of purchase.

Exchanges: We accept exchanges for eligible items returned within the 30-day window and in new condition.

Return Process:

1. Submit a return request through our support live chat
2. Ship the product back to us via mail. Customers are responsible for the return shipping label.
3. A restocking fee of EUR15 will be deducted from the refund amount.

Refunds: Refunds are processed within 7 days of receiving the returned item. The refund will be issued to the original payment method.

Last Updated: April 5, 2025

1. INTRODUCTION

Welcome to Redwyze ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.redwyze.com] and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact our customer service
• Participate in promotions or surveys

This information may include:

• Name
• Email address
• Postal address
• Phone number
• Payment information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Access times
• Pages viewed
• Links clicked
• Purchases made

We may also collect information through cookies and similar tracking technologies.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Process and fulfill your orders
• Provide customer service
• Send transaction confirmations and order updates
• Send marketing communications (with your consent)
• Improve our website and services
• Personalize your shopping experience
• Administer promotions, surveys, or contests
• Monitor and analyze usage patterns
• Prevent fraudulent transactions and protect against illegal activities
• Comply with legal obligations

4. PROTECTION OF YOUR PERSONAL INFORMATION

We will never share your personal information with third parties. Your privacy is our priority, and we are committed to maintaining the confidentiality and security of all personal information you provide to us. The information we collect is used solely for providing and improving our services to you and will never be sold, rented, or shared with outside companies or third parties for marketing or any other purposes.

4.1 Service Providers

While we utilize certain service providers to help us operate our business (such as payment processors and shipping companies), these providers are contractually bound to use your information only for the specific services they provide to us and are prohibited from using your personal information for their own purposes.

4.2 Business Transfers

In the unlikely event of a merger, acquisition, or sale of all or a portion of our assets, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, such as:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8.1 California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws.

8.2 European Privacy Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information as quickly as possible.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Last Updated: April 5, 2025

1. INTRODUCTION

Welcome to Redwyze. These Terms of Service ("Terms") govern your access to and use of the Redwyze website, products, and services ("Services"). Please read these Terms carefully before using our Services.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. ACCOUNT REGISTRATION

2.1 Account Creation

To access certain features of our Services, you may need to register for an account. When you register, you agree to provide accurate, current, and complete information.

2.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. PRODUCTS AND ORDERS

3.1 Product Information

We strive to provide accurate product descriptions, pricing, and availability information. However, errors may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice.

3.2 Ordering

When you place an order, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

3.3 Pricing and Payment

All prices are shown in [Currency] and do not include taxes, shipping, or handling unless explicitly stated. We accept [list payment methods]. Payment must be received prior to shipment.

3.4 Shipping and Delivery

Shipping and delivery timeframes are estimates only and are not guaranteed. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

4. RETURNS AND REFUNDS

4.1 Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.

4.2 Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.

5. INTELLECTUAL PROPERTY

5.1 Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Redwyze and its licensors. The Service is protected by copyright, trademark, and other laws.

5.2 User Content

By submitting content to our website (such as product reviews), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

6. USER CONDUCT

You agree not to:

• Use the Service for any illegal purpose
• Violate any laws in your jurisdiction
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Use the Service to distribute unsolicited promotional or commercial content
• Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service
• Collect or track the personal information of others
• Impersonate another person or entity

7. DISCLAIMER OF WARRANTIES

THE SERVICE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. LIMITATION OF LIABILITY

IN NO EVENT SHALL REDWYZE, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

9. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Redwyze and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

10. TERMINATION

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

11. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

12. CHANGES TO TERMS

We reserve the right to modify or replace these Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

13. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

14. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Redwyze regarding our Service and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning the Service.